Customer Support
We're here when you need us.
Questions about Cári, your order, or how to use your carrier? Our team is here to help.
Shipping
Complimentary shipping on all U.S. orders. Once your order ships, you’ll receive tracking information so you can follow it along the way.
Returns
We want you to love your Cári. If it isn’t right for you, returns are accepted within 30 days of delivery, subject to our return policy.
To start a return, contact us at support@oriahbaby.com.
Exchanges
Want a different color? We’re happy to help. Contact our team within 30 days of delivery to arrange an exchange.
Frequently asked
Answers, quickly.
How long does shipping take?
Orders are typically processed within 2-4 business days. Once your Cári ships, you’ll receive tracking information by email.
What is your return policy?
We want you to love your Cári. Returns are accepted within 30 days of delivery, subject to our return policy.
How do I care for my Cári?
Cári is made from PU leather and should be spot cleaned with a soft, damp cloth. Do not machine wash or tumble dry.
What ages is Cári designed for?
Cári is designed for children approximately 6 months to 3 years old, up to 45 lbs.
Is Cári hands-free?
No. Cári is a supportive hip seat, not a hands-free carrier. Always keep one arm securely around your child while using the hip seat.
Is the waistband adjustable?
Yes. The adjustable waistband is designed to create a secure, comfortable fit across a range of body types.
Get in touch
Send us a note.
Order questions, product help, wholesale, partnerships, or press — we’d love to hear from you. We reply within one business day.
support@OriahBaby.com